Denver, CO (August 3, 2016) – To provide the customer with excellent service, convenient shopping hours and competitive pricing. That’s the mission statement at Fayetteville PRO Lumber & Supply, and the ownership and staff at the company go above and beyond to meet it each day.
For their devotion to service and achieved retail success, Fayetteville PRO Lumber & Supply is being honored by Denver-based PRO Group, Inc. as the 2016 Paul L. Cosgrave Memorial Award Finalist. Additionally, the company is the PRO Retailer of the Year for Wallace Hardware Company, based in Morristown, Tennessee.
“Fayetteville PRO Lumber & Supply has been a fixture in its community for 23 years,” said Shari Kalbach, managing director for PRO Group. “The staff understands their customers and strives to provide the best customer service and product selection in their community. They believe in building a home from the ground up and that’s what keeps their customers coming back. PRO Hardware is proud to recognize Fayetteville PRO Lumber & Supply.”
Five buildings and a lumber shed make up the over 34,000-square-foot business. With five expansion projects under its belt since 1993, the company emphasizes providing the best environment and quality products to contractors and DIY customers.
The hard work put in by the staff at Fayetteville PRO has resulted in great success, and they attribute that to following the six key elements emphasized by PRO Hardware: identification, store modernization, inventory management, group purchasing power, advertising and value-added services.
“Using PRO’s formula for success, they have been profitable every year of the 23 years they have been in business,” said Richard Snowden, senior vice president of marketing for Wallace Hardware Company.
Fayetteville PRO takes pride in its ability to stock or special order all products required to build a home from the ground up. The store carries framing lumber, architectural supplies and items to design a home’s interior, such as tubs, showers and doors, so customers can find the items needed for creating a home.
Fayetteville PRO makes it easy for their customers to shop with a 4,800-square-foot showroom that is brightly lit and merchandised accordingly. Special items and “Bargains of the Month” are displayed on endcaps and customers can look and feel before they buy in “Today’s Design House.” This PRO feature displays actual lighting, faucets, sinks, vanities, locksets and hardware.
Also making it easy for customers to shop is the top-notch staff at Fayetteville PRO.
“Whenever we hire someone the first thing we drive into their brain is customer service,” said Tommy Eslick, general manager of the store. “It doesn’t make any difference who walks into the store; we treat everyone the same. Our customers know that, and that’s what keeps people coming back. Our customer service and product knowledge are two of the best things we have to offer.”
“The personality of Fayetteville PRO Lumber and Supply is indicative of the goals and desires of its founders: to provide an environment of customer friendly and service-driven personnel to make the customer’s shopping experience one that will continually bring them back to the store,” Snowden said. “This continues to be carried out by the current leadership team, led by Tommy Eslick.”
In addition to superior customer service, Fayetteville PRO offers customers complete material takeoffs and estimates, special ordering, key cutting, custom paint mixing, tool repair, delivery and rental on specialty items such as scaffolding.
Eslick and his staff also strongly believes in community involvement. Fayetteville PRO has sponsored and supported more than 20 community organizations over the past several years.
Fayetteville PRO Lumber & Supply will be formally honored at the Wallace Hardware 2016 Fall Dealer Market on October 12-14 in Pigeon Forge, Tennessee. To learn more about Fayetteville PRO Lumber & Supply, visit www.fayettevillelumberandsupply.com and PRO Hardware at www.prohardware.com.