Denver (August 3, 2016) – With a varied product assortment, excellent customer service, a friendly environment and community service: Debbie Supply PRO Hardware in East Rochester, New York, has mastered the recipe for success.
In recognition of the company’s excellence, Denver-based PRO Group, Inc. honored Debbie Supply PRO Hardware with the 2016 Paul L. Cosgrave Memorial Award. The store is also the PRO Retailer of the Year for The Bostwick-Braun Company, based in Toledo, Ohio.
Named after PRO’s founder, Paul Cosgrave, the Paul L. Cosgrave Memorial Award is presented annually to a PRO Hardware retailer for their great dedication to the principles and ideals of effective hardware merchandising that Cosgrave developed.
“The Barbero family, who owns Debbie Supply PRO Hardware, has been a member of the PRO family for 54 years,” said Shari Kalbach, managing director for PRO Group. “Debbie Supply PRO Hardware exemplifies everything that PRO stands for: family owned, exceptional customer service, giving back to the community, and having a passion about hardware. You walk into the store as a customer but come out of it feeling like family. PRO Hardware is honored to recognize Debbie Supply PRO Hardware.”
Stocking the store to fit his customers’ every need, including hard-to-find items, is a priority for store owner Mark Barbero. For example, he carries lots of faucet stems so shoppers are guaranteed to find the parts they need for a project. His continuous efforts to add new items to the store’s product assortment has transformed the 10,000-square-foot store into a one-stop-shop preferred by customers.
“Debbie Supply PRO Hardware has stood the test of time,” said Cameron Mahood, dealer sales representative for The Bostwick-Braun Company. “They’ve competed against big-boxes by providing personal service to every single person who walks through their doors. When a Debbie Supply employee talks with customer, they try to find solutions, not just products.”
“We want to be there for our customers, to provide whatever they need, when they need it,” said Barbero.
The store is known for plumbing and heating, and it also serves as a destination for paint, electrical and lawn and garden products. Barbero frequently examines his aisles and makes an effort to carry complete lines of almost every product available from his PRO Distributor, The Bostwick-Braun Company.
The immaculate customer service provided by the staff at Debbie Supply PRO Hardware also defines the company as a true standout. Barbero and his staff have years of experience, and are always willing to go the extra mile for a customer. Barbero himself once drove 15 miles in a snowstorm to find an igniter to fix a customer’s furnace.
“What I love about the hardware business is interacting with people,” Barbero said. “It’s so rewarding when someone has been to five places looking for a part, then gets a smile on their face when they discover we have the part to fix their problem.”
In addition to the top-level service customers receive in the store each day, Debbie Supply PRO Hardware is also known for giving back to the community.
Barbero and his family often use the kitchen in the back of the store to prepare weekly meals for employees and for hosting an annual holiday party with a large Italian buffet for customers, employees, friends and family.
Debbie Supply PRO Hardware supports schools and other local organizations by providing monetary donations and space and supplies for fundraising efforts. Barbero also works with the fire department each winter to provide toys to underprivileged children, purchasing between 20 and 100 toys each year.
Debbie Supply PRO Hardware will be formally honored at The Bostwick-Braun 2016 Fall Dealer Market on September 22-24 in Toledo, Ohio. To learn more about Debbie Supply PRO Hardware, visit www.debbiesupplyinc.com and PRO Hardware at www.prohardware.com.